Appeals/Reviews

Overview

The Canada Border Services Agency (CBSA) administers and enforces more than 90 laws governing travel, trade and international conventions. At 1,200 service points in Canada and 39 locations abroad, CBSA personnel ensure that the nearly 100 million people — as well as some 14 million commercial shipments — entering our country annually meet the requirements of these laws.

With this volume of activity, it is not unexpected that some people may not agree with a decision taken by Agency personnel. For example, last year, there were some 3,500 such requests for a review of an enforcement action or trade decision.

If you — as an individual or business — disagree with a Canada Border Services Agency (CBSA) enforcement action or trade decision, you may want it reviewed. You have that right, the First Steps including various forms and letters will guide you through the process.

If the CBSA did not take any formal action, you still may have some border services questions you would like answered — or matters on which you wish to provide feedback to the CBSA.

You can begin your search for clarification of your questions by making use of the various resources on the CBSA Web site that provide information for travellers and traders alike.

These include:

Connecting with the CBSA

Whether providing feedback or requesting a review, you can now do it online.

  • The Feedback Form provides you with the opportunity to make a compliment, comment or complaint to the CBSA and its employees.
  • The E-Appeals form allows you to ask for a review of an enforcement action online.

1: Enforcement Appeals - Acknowledgement Letter

Service Description: Initial contact with an appellant requesting a review of an enforcement action.

Service Standard: The CBSA will aim to acknowledge the receipt of the client's enforcement appeal submission within 10 calendar days.

Performance Target: 90%

Performance Result: For fiscal year 2016-17, the CBSA acknowledged 4,358 enforcement appeals and met the service standard 80% of the time. For fiscal year 2017-18, the CBSA will report performance results in May 2018.

2: Enforcement Appeals - Decision

Service Description: Provide travellers and the commercial community with a ministerial decision with respect to a review of an enforcement action.

Service Standard: Enforcement appeals decided in 180 calendar days.

Performance Target: 80%

Performance Result: For fiscal year 2016-17, the CBSA reviewed 3m740 enforcement appeals and met the service standard 70% of the time. For fiscal year 2017-18, the CBSA will report performance results in May 2018.

3: Trade Appeals - Acknowledgement Letter

Service Description: Initial contact with an appellant requesting a review of a trade decision.

Service Standard: The CBSA will aim to acknowledge the receipt of the client's trade appeal submission within 10 calendar days.

Performance Target: 85%

Performance Result: For fiscal year 2016-17, the CBSA acknowledged 678 trade appeals and met the service standard 85% of the time. For fiscal year 2017-18, the CBSA will report performance results in May 2018.

4: Trade Appeals - Decision

Service Description: Provide the trade community with a decision by the CBSA President with respect to a review of a trade decision or action issued.

Service Standard: Trade appeals decided in 180 calendar days.

Performance Target: 75%

Performance Result: For fiscal year 2016-17, the CBSA rendered 688 decisions and met the service standard 52% of the time. For fiscal year 2017-18, new Trade Appeals service standards and targets will be officially implemented in April 2018. The CBSA will report performance results for the new services standards in May 2018.

For more information on all service standards and performance results for previous years, consult the CBSA Service Standards.

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