Client Support and Contact Information

To support trade partners with the implementation of and compliance with eManifest, the CBSA will provide client support by e-mail and telephone.

Border Information Services

The Border Information Service (BIS), which provides telephone support for most CBSA programs, has been expanded to include eManifest. Clients with eManifest policy and operations related questions can speak directly to an agent during regular business hours, Monday to Friday (08:00 - 16:00 local time / except holidays).

eManifest External Help Desk

Clients can also e-mail the eManifest External Help Desk to ask eManifest-related questions about policy and operations. To contact the eManifest External Help Desk, e-mail eManifest@cbsa.gc.ca.

Technical Support Unit (TSU)

In May 2010, the CBSA will offer Electronic Data Interchange (EDI) technical support by e-mail and telephone to those highway carriers that choose to use the EDI reporting option. Support will be extended to eManifest Portal users when that reporting system becomes available in early 2011.

Contact the TSU by:
e-mail: TSU.UST@cbsa-asfc.gc.ca
Fax: 613-952-9979
Phone: 1-888-957-7224 calls within Canada and the U.S.
1-613-946-0762 overseas callers between 8am and 5pm ET
1-613-946-0763 overseas callers between 5pm and 8am ET (effective fall 2010)

For up-to-date information on eManifest, please visit the eManifest section of the CBSA Web site or subscribe to the eManifest RSS feed.

For general inquiries about CBSA programs or services, go to Contact Us.