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The Canada Border Services Agency collects duty and taxes on imported items (including all online shopping), on behalf of the Government of Canada.
Clearing international mail into Canada
A proper declaration must be made on any items being imported by mail. This allows the CBSA to correctly assess the incoming goods.
- When an item is mailed to Canada from abroad, the sender completes a customs declaration form as prescribed within Appendix C of D5-1-1, Canada Border Services Agency International Mail Processing System
- Upon arrival in Canada, all international mail items are presented by Canada Post to the CBSA for processing.
- The CBSA inspects each piece of mail to determine its admissibility and confirm whether it contains items subject to duty and/or taxes.
- Admissible mail is then released to Canada Post for the delivery and collection of duty and/or taxes. If you owe duty and/or tax, it will be indicated on Form E14, CBSA Postal Import Form, which will be attached to your mail item when it is delivered.
Note: Canada Post charges a handling fee to process goods imported as mail that is subject to duty and/or tax. If the item is duty-free and tax exempt, no amount is charged. Visit Canada Post for more information.
Importing goods by courier
If your goods are for personal use, your courier company may take care of the customs details for you. Check the shipping and handling fees that may apply when completing your purchase.
Both personal and commercial imported goods can qualify for the Courier Low Value Shipment Program.
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