CBSA - Blueprint 2020 Report - December 2016
Subject matter experts share skills and training

Not long ago, employees in the Canada Border Services Agency's (CBSA) Southern Ontario Region (SOR) expressed a desire for enhanced sharing of specific skills and training. As a result, this year at each port of entry they created a "Subject Matter Expert" (SME) list that identifies our employees who have been trained as trainers in core subject matter areas. These lists are posted on the ports' wiki spaces, and a regional list is posted on the SOR wiki space. When less experienced employees are faced with an unfamiliar situation, for example a drug they cannot identify or a document they suspect is counterfeit, they can consult the list to find a SME who they can call on for guidance. Based on the number of views to the Regional SME wiki space, it is clear that employees are accessing the information.

Date modified:

2016-12-01